Emergency FAQ
Questions people ask before an emergency tree call.
Start with a phone call if the tree is on or actively threatening a structure. Use these answers for safety, scope, and next steps.
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FAQ
Emergency tree removal answers.
Do you come out at night?
Yes. The emergency line is open 24/7. Call with your location, what the tree is on, and whether there are power lines or immediate safety issues.
Can you remove a tree from a roof or house?
Call if the tree is on a home, roof, garage, fence, or structure. The crew will assess the scene and explain the safest removal approach.
What if the tree is touching power lines?
Stay away and call the utility provider or 911 first. Do not touch the tree, branches, fence, vehicle, or anything in contact with the line.
Do you do routine trimming?
No. This service is focused on emergency tree removal for structure-risk situations, not routine pruning or cosmetic yard work.
Can I send photos?
Yes. If it is safe, photos can help explain the tree position, access, damage, and urgency. You can upload photos with the callback form or send them after calling.
Are you insured?
Yes. 911 Tree Removal is fully insured and Google Guaranteed. Call if you need insurance paperwork or job-specific details before emergency work begins.
Do you help with insurance claims?
Contact your insurer first for claim requirements. 911 Tree Removal can discuss the emergency work performed, but claim approval is handled by your insurance company.
How fast can you arrive?
Response depends on your location, weather, active emergencies, and scene access. Call with the address and what the tree is on so availability can be confirmed.
What areas do you serve?
Emergency calls are handled from the Evansville area across Indiana south of Indianapolis, southern Illinois, and western Kentucky. Call with your address to confirm current response availability.
Do you clean up debris?
Emergency removal can include debris cleanup after the immediate hazard is handled. Call to discuss the scene and access.
What should I do before the crew arrives?
Keep people away from the tree, avoid damaged rooms or vehicles, and do not move branches that may be under tension. If power lines are involved, call the utility provider or 911 first.
What photos help the most?
If it is safe, send wide photos showing the whole tree, the structure it is on, access from the street or driveway, and any power-line or roof contact.
Can you work with my insurance company?
You should still start with your insurer for claim requirements. The crew can discuss the emergency work and provide job-specific details after the hazard is reviewed.
What is not in scope for an emergency call?
Routine pruning, cosmetic trimming, stump grinding, and non-urgent yard cleanup are not the focus of this emergency service. Call if a tree is on or threatening something important.
Do I need to be home when I request help?
Call with the address, access notes, and a safe callback number. Whether someone must be on site depends on the property, access, and the emergency conditions.
Emergency line
Still not sure? Call with the address.
If the tree is on, against, or actively threatening a home, roof, garage, fence, driveway, or structure, the phone call is the fastest next step.